Alliance from Australia and New Zealand

Privacy Policy

At Raazi, we respect the privacy of your personal information that is in our care. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained.

This Privacy Policy relates to personal information we collect and handle about you as our customers, visitors to our website, apps, social media and other digital services and members of the public.

Raazi Group companies do not sell personal data. In order to provide services to you, we share personal data with trusted operational suppliers such as:
  • Our staff and employees, related bodies corporate, our website developers, fulfilling requests by you, web hosting providers, IT systems administrators, mailing houses, payment processors, photographic analysers, graphic designers, data entry staff, debt collectors and professional advisers such as accountants, solicitors, business advisors and consultants.
  • Raazi members that you may contact or we may refer to you.
  • Any legal bodies, government bodies, your Internet service provider, any law (including the Privacy Act) or police as stated in our Terms and Conditions
Again, these suppliers do not sell your personal data and they are contractually prevented from doing so. Further, all companies with whom we share data can use the data only for these contractually agreed purposes and must handle the data in a confidential and secure manner in accordance with Australian privacy legislation.

How personal information is collected and held

We may collect your personal information in relation to your interactions and transactions with us. This includes: registering with us; using related digital services. We may monitor and record your communications with us (including email and telephone) for security, dispute resolution.

We hold personal information electronically at our own premises and with the assistance of our service providers. We implement a range of measures to protect the security of that personal information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.

Purposes for handling personal information

We handle your personal information in connection with providing, administering, improving and personalising our services. Using personal information, we endeavour to improve our understanding of your interests, suitability and behaviour in relation to services 
  • To process your application when you subscribe or register for Raazi membership.
  • To provide you with a better service.
  • To verify your identity.
  • For our own research in order to enhance customer experience.
  • To contact you only if needed and to share with you any news, events or any material of interest with you.
  • For any other reason specified in our Terms and Conditions.


At Raazi securing member's information is our top priority and would do our best to safeguard your Personal Information from being misused, lost or from gaining any unathorised access. In a situation, where you suspect any loss, misuse or any unathorised access to your Personal Information please let us know immediately by contacting us.

Procedures for access, correction and feedback

If you wish to access or correct any personal information we hold about you or have any feedback or concerns about privacy, please contact us as. Where you seek a response from us, we will let you know who will be handling your matter and when you can expect a full response.

In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. Under the Privacy Act and other relevant laws, we are required to provide our reasons if we refuse your request. Where we decide not to make a requested correction and you disagree, you may ask us to make a note of your requested correction with the information.